DELIVERY & PICKUP
Due to heavy traffic in the city and unforeseen circumstances, we cannot provide an exact time for your delivery. You will receive a 3-hour delivery window the day of the delivery; however, it is not guaranteed. Please be patient.
Irish Peddlers’ Furniture offers different ways to get your new furniture. We know that delivery can get expensive, so we have given you some economical choices and even a full treatment white glove experience.
Pickup Hours:
Tuesday-Saturday: 10:30 to 5:30 P.M. (We are closed on Sunday and Monday—Hours May Change.)
Pick up at Store:
We are happy to assist you in your pickups. The buyer is responsible for any personal injuries, damage to personal properties, vehicle, items purchase, or other damage as a result of loading, securing, & transporting the item. Buyer agrees to measure doors and stairways and any other item that could hamper properly fitting products. Tools needed for assembly usually are common tools you have around the house. Screwdrivers, measuring tape, etc. If a special tool is needed, it often comes with the product and will be in the box or wrapping. If there is room in your pick up vehicle for assembled furniture, we will decide if we can “build” the item and wrap for you to take.
White Glove (Includes Installation):
Sit back and relax while we do all the work for you.
Product is delivered to residence, assembled, and placed in the designated room/rooms.
Our technicians will do a full assembly of all products.
We will remove all boxes and packing material from the property.
Unless otherwise discussed with our manager, Irish Peddlers’ cannot move, haul, or rearrange furniture not purchased at Irish Peddlers’ Furniture.
Predelivery Procedures:
When placing your order, please confirm with the cashier or sales representative that your phone number, name, and address are correct. If someone will be at your home for delivery, please give us that name and phone number. This procedure is very important if there is any concern that the door(s), entrance, or any pathways to the room are not wide enough, customer will need to measure and confirm that the items will fit. (See more info on measuring below.)
If unsure about the fit of the furniture, measure the entrance to the home, the front door’s width and height. Make sure the door can open wide enough for the furnishings to easily move through. Will the furniture be traveling down a hallway? Make sure the entrance and exit are wide & tall enough for the furniture to fit through.
Stairs can be tricky. Know the width and ceiling height and if there is railing, measure height. Especially note if the staircase turns. Measure on the diagonal. For large items, also measure them on the diagonal to see if the item(s) size works with your measurements. Tall headboards, large curios, extra wide upholstery are some of the items to be aware of.
On the day of delivery, please have your home’s entryway, pathways, hallways, and room(s) ready for our delivery service. Fragile items and furniture should be moved from the room and pathway. We cannot move any furniture or accessories that you own.
Please think about your cherished pets: Please make sure your pet(s) are safely tucked away in another area.
Any damage to customer’s property or furniture due to size and space issues is not Irish Peddlers’ Furniture’s responsibility. If determined by drivers at time of delivery, customer is required to Sign a Waiver before Irish Peddlers proceeds to place the furniture in the customer’s home.
Delivery Questions:
Q: Do you deliver outside of Las Vegas area?
Yes, we do. We also deliver to Henderson & Summerlin. We will delivery to Mountain’s Edge, Sloan, and Pahrump. (Read about Direct Ship below.)
Q: Do I have to stay at home all day for Irish Peddlers’ Delivery:
No, you do not. We call you in the morning between 10:30—11:00 to schedule your delivery time. (Please have your phone available.) We will give you a 3-hour window. However, we cannot accommodate specific time requests. Please choose a day that will allow you the most flexibility. We can also call you at work, or contact a responsible friend, relative, or neighbor to meet the drivers at your home. If you request a text message instead, please notify the cashier when you place the order.
We will also verify your delivery address and other important information. This call also confirms to us that you will be available to receive the delivery on the scheduled date. If you are not home when we attempt to make your delivery on the scheduled delivery date, we will help you reschedule your delivery for the next available date and will assess a redelivery charge.
Please clear the area in your home where you would like your new merchandise placed. We cannot remove your existing furnishings.
Irish Peddlers’ Furniture makes the commitment to deliver your merchandise in good condition. Furniture needs to be inspected before our drivers leave your home. If you find there are some issues, we will resolve our concerns at the time of delivery.
Q: Can you text me when my delivery is on the way?
Yes, we can or phone: All deliveries will be contacted either by text or given a phone call 30-60 minutes prior to delivery.
When you receive the delivery call, text, and/or email please reply by any one of these methods. If we do not receive confirmation, the order will be removed from the schedule and you will need to contact us to reschedule for another day.
Q: What if I miss my delivery?
Please give us 24 hours notice when canceling a delivery to avoid any charges. There is an automatic $75 fee for any subsequent deliveries.
Q: Can I pay for my furniture when it is delivered?
All orders must be paid in full at the time of purchase, if any balance is due on your order, please make full payment at least 2 days before your scheduled delivery date.
Q: What is Direct Ship or Direct Express?
Direct ship is when the customer orders online and the furnishings will come directly from the manufacturer/supplier and delivered by either Fed Ex or UPS. Delivery is typically within 4 to 7 business days, and items are not available for pickup using this method.
Shipping times may be affected with the current problems. An email with tracking information is sent to you once the order ships. Some assembly may be required for Direct Ship Items and this is the customer’s responsibility. Mattresses are easy to set up; however, we do not remove the old mattress and foundation. Most items are very easy to assemble with simple instructions. However, if you do need help in installation, call us. We can see if we can instruct you on face time over the telephone. If we need to come to your home, there will be an extra charge according to the time frame of the driving and the installation.
If you discover concealed shipping damage or missing items from your package after you have signed for it, you must notify us immediately.
We are not responsible for any missing items if not reported within 48 hours of signing for your shipment.
Q: Find something you really like, but not sure it will fit?
It is always good if you already have the measurements of the areas where the item(s) are going and most importantly, the areas that the installers need to access in order to deliver and setup your furnishings. If you have those, you are one-big step ahead. Bring the measurements when you come shopping, then our staff can help you with this process to make sure of a good fit for your home. If you did not bring the measurements and there is any concern about the furnishings fitting, we will give you the measurements of the item(s) and you will need to do a little homework. It is customer’s responsibility to measure doorways, entrance ways, stairways, etc., to confirm furniture will fit and to allow an unobstructed path between the point of entry to your home and the room where the furnishings will be placed. We can help you to decide if the items will fit.
Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred.
Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believes the order was canceled is considered a "buyer's remorse return", and credit will be issued as detailed above with the 15 % restocking fee and return delivery fee. All credits for returned items will be processed once the products are returned to the nearest store location.
